Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Berozgaari Wala. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully to understand how your orders will be processed, shipped, and delivered.

1. Order Processing Time

Once you place an order on our website, it goes through a processing stage before shipping.

  • All orders are processed within 1–3 business days.

  • Orders are not processed on Sundays or public holidays.

  • If we experience a high volume of orders, shipments may be delayed slightly.

If there is a significant delay in processing your order, we will notify you through email or phone.

2. Shipping Time

Shipping time depends on your location and the availability of the product.

Estimated delivery time:

  • Metro Cities: 4–7 business days

  • Other Cities: 5–9 business days

  • Remote Areas: 7–12 business days

Please note that delivery times are estimates and not guaranteed delivery dates.

3. Shipping Charges

Shipping charges may vary depending on the product and delivery location.

Typical shipping structure:

  • Free shipping on selected products

  • Standard shipping fee: ₹50 – ₹150 depending on product weight and location

The exact shipping cost will be displayed at checkout before you complete your order.

4. Order Tracking

After your order has been shipped, you will receive:

  • A Shipping Confirmation Email or SMS

  • A Tracking Number

You can track your order using the tracking number on our website or on the courier partner’s tracking page.

5. Courier Partners

To ensure reliable delivery, we work with trusted logistics partners such as:

  • Delhivery

  • Shiprocket

  • XpressBees

  • Ekart

  • BlueDart

The courier partner used will depend on your delivery location and product availability.

6. Delayed or Lost Packages

Sometimes delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Courier service issues

  • Incorrect shipping address

  • High order volumes during festive seasons

If your package is significantly delayed, please contact our support team.

If a package is lost during transit, we will investigate the issue with the courier partner and provide a replacement or refund where applicable.

7. Incorrect Address

Customers must provide the correct and complete shipping address while placing the order.

We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us within 12 hours of placing the order.

8. Delivery Attempts

Our courier partners usually make 2–3 delivery attempts.

If the customer is not available to receive the package, the order may be:

  • Returned to the warehouse

  • Cancelled without refund of shipping charges

9. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Please ensure someone is available to receive the order.

  • Payment must be made at the time of delivery.

Repeated COD order rejections may result in COD service being disabled for the customer.

10. International Shipping

Currently, Berozgaari Wala ships only within India.

International shipping services may be introduced in the future.

11. Damaged or Defective Package

If your order arrives damaged or defective:

  1. Take clear photos of the package and product immediately.

  2. Contact us within 48 hours of delivery.

  3. Our support team will review the issue and assist you with replacement or refund options.

12. Contact Information

If you have any questions regarding shipping, you can contact us:

Email: support@berozgaariwala.com
Customer Support: [Your Phone Number]
Business Hours: Monday – Saturday (10:00 AM – 6:00 PM)